Thank you for visiting and shopping at Touch Of Oud. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|Shipment method||Estimated delivery time||Shipment cost|
|Flat Rate – Inside UAE||2-5 business days||AED 15|
|Flat Rate – Saudi Arabia||3-9 business days||AED 60|
|Flat Rate – Kuwait, Bahrain & Oman||3-8 business days||AED 40|
|Flat Rate – Rest of the World||3-9 business days||AED 100|
* Overnight delivery is only available for orders inside UAE, confirmed by Touch Of Oud executives, contact +971 54 791 1542 for availability of overnight delivery.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Touch Of Oud is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Our Return & Refund policy provides detailed information about options and procedures for returning your order.