Shipping Policy

Thank you for visiting and shopping at Touch Of Oud. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time Shipment cost
Flat Rate – Inside UAE 2-5 business days AED 15
Flat Rate – Saudi Arabia 3-9 business days AED 60
Flat Rate – Kuwait, Bahrain & Oman 3-8 business days AED 40
Flat Rate – Rest of the World 3-9 business days AED 100

* Overnight delivery is only available for orders inside UAE, confirmed by Touch Of Oud executives, contact +971565383900 for availability of overnight delivery.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Touch Of Oud is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Returns Policy

Our Return & Refund policy provides detailed information about options and procedures for returning your order.